FAQ

Yes. Registration is required. We do not display prices to retail customers, therefore account verification is mandatory.

You need to provide your full name, company name and VAT number, contact and delivery details for future orders, and an email address that will be used as your login.

We do not operate in retail. We work exclusively in a B2B model (sales for businesses and unregistered businesses). We do not issue fiscal receipts; all transactions are invoiced to business entities.

Yes, we work with unregistered businesses. Orders must exceed 800 PLN net.

Yes. During registration, provide your local business identification or tax number relevant to your country.

Yes. You can request account deletion at any time. Contact our Customer Service – we will permanently remove your data (if no purchase has been made).

In accordance with legal requirements, we retain all sales-related data under VAT regulations.

Click “I don’t remember my login or password” and enter your email address. You will receive a login link without a password. You can also set a new password using the “set a new password” option.

Go to “Edit Details” in the “Your Profile” section. At the bottom, select “change your password” and set a new one.

Do not share your login credentials.

Due to tax regulations, you cannot change these details самостоятельно. Contact Customer Service – we will update your profile.

You can update your email in the “Edit Details” section under “Your Profile”. Enter the new email in the appropriate field.

All order updates and newsletters will be sent to this address.

We prioritize data confidentiality and operate in compliance with data protection laws. Data is processed only for order fulfillment. Details are described in our Privacy Policy.

Our assortment changes frequently and is broad. We offer fashion aligned with current trends – products that sell well and match market demand.

Some products may differ from standard sizing (smaller or larger) depending on the manufacturer. Any differences are indicated in the product description.

You can use the general size chart. If in doubt, contact Customer Service with the product code for exact measurements.

All prices displayed are net prices. 23% VAT must be added.

Prices and stock levels are visible only after logging in. Wholesale account registration is required.

After logging in, you get free access to all wholesale features. You can import the full catalog into your online store or use individual images and descriptions free of charge.

More details: Access to photos and descriptions Wholesale integration

Select products and add them to your cart. To continue shopping, click “Continue shopping”. Then go to the cart (top right corner).

If you have a discount code, enter it and confirm. Then choose delivery and payment method and verify your contact details.

We send discounts via email and sometimes include vouchers in packages. Follow our social media for updates: Facebook Instagram

Enter the code in the discount field during checkout and confirm. Only one code can be used per order.

You will receive an email confirmation. Status updates are sent automatically and are also available in your account.

Yes, at an early stage. If orders are not processed yet, contact Customer Service.

Shipping cost will be charged only once.

Yes. Contact Customer Service with your order number.

We accept bank transfer, PayU online payments, and cash on delivery.

You have 3 days to complete payment. After that, the order is automatically canceled.

Orders are shipped within 24 hours after payment confirmation. Cash on delivery orders are processed immediately.

Currently, we do not ship directly to end customers.

Current shipping rates are available here: Shipping costs

According to our Terms & Conditions, warranty and liability claims are excluded.

Mon–Fri 9:00–14:00: hurt@factoryprice.eu +48 601 547 740

No – we operate online only.