regulations of the clothing wholesaler factoryprice.eu

TERMS AND CONDITIONS OF THE ONLINE WHOLESALE STORE Factoryprice.eu

("TERMS AND CONDITIONS")

version effective from 01.10.2025

I. Basic information

1. The Factoryprice.eu online wholesale platform, operating at https://factoryprice.eu ("Wholesale Store" or "Factoryprice.eu"), is run by Factoryprice sp. z o.o., Al. Katowicka 68, 05-830 Nadarzyn, VAT ID No. 5342698673, REGON: 542429456 ("Seller").

2. Contact with the Seller is possible:

a. via e-mail: hurt@factoryprice.eu,
b. by phone at: +48601574450,
c. by post to the Seller's address: Factoryprice Sp. z o.o., al. Katowicka 68, 05-830 Nadarzyn.

3. Through the Wholesale Store:

a. goods belonging to the Seller are sold, including clothing, leather goods, footwear, accessories, cosmetics and others, including home accessories ("Goods");
b. other services are provided electronically (including account maintenance, Newsletter).

4. Within the Wholesale Store, the Seller enables the conclusion of sales agreements for the offered Goods exclusively to entrepreneurs conducting business activity, making purchases for purposes directly related to their business activity, for whom such purchase has a professional nature, registered as a customer of the Wholesale Store, entitled to purchase Goods in the Wholesale Store ("Client"). At the same time, sales in the Wholesale Store are not consumer sales within the meaning of the Act of 30 May 2014 on consumer rights and are not provided to:

a. natural persons making purchases not directly related to their business or professional activity ("Consumer"),
b. natural persons concluding an agreement directly related to their business activity, when it follows from the content of that agreement that it does not have a professional nature for those persons, resulting in particular from the subject of the business activity performed by those persons, made available on the basis of the regulations on the Central Registration and Information on Business Activity ("Entrepreneur with Consumer Rights").

5. The place of performance of deliveries of Goods purchased through the Wholesale Store is the territory of the European Union, unless otherwise agreed.

6. The Terms and Conditions are the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2019, item 123, as amended).

II. General conditions of using Factoryprice.eu

1. The Terms and Conditions define the rules, scope and conditions of use of Factoryprice.eu by the Client and the service user ("User"). The Terms and Conditions also define:

a. the conditions for concluding a sales agreement ("Sales Agreement"), an agreement for the provision of services (including technical requirements);
b. the conditions for concluding agreements other than the Sales Agreement or Dropshipping Agreement through the Factoryprice.eu service,
c. the rules of the Seller's liability.

2. The Client may conclude with the Seller an agreement for the provision of dropshipping services, consisting in the direct delivery to the person with whom the Client concluded a sales agreement for goods purchased from the Seller, of the Goods purchased by the Client from the Seller ("Dropshipping Agreement") on the terms set out in a separate Dropshipping Agreement.

3. Use of Factoryprice.eu by the Client or service user means acceptance of the Terms and Conditions and the Privacy Policy.

4. A condition for obtaining access to the functionalities of Factoryprice.eu is the use of a device communicating with the Internet and equipped with a commonly used web browser. The minimum recommended technical requirements enabling use of the Service are a web browser: Firefox version 64, Chrome (Chrome for Android) version 71, Safari 12.1 (12 iOs Safari), Opera 58 (Opera Mobile), Edge 18, with Javascript and Cookies enabled and the option in the web browser to save Cookies files and support Javascript and Local Storage enabled.

5. Subject to other provisions of the Terms and Conditions, electronic services within Factoryprice.eu are provided 24 (twenty-four) hours a day, 7 (seven) days a week, at the request of the Client or service user.

6. The Seller is not a provider of data transmission services or telecommunications services. All costs related to data transmission services or telecommunications services required to launch and use Factoryprice.eu are borne by the service user, on the basis of an agreement concluded by them with an Internet provider or telecommunications service provider.

7. The Seller reserves that the use of Factoryprice.eu electronic services may involve standard risk related to the use of the Internet network. It is recommended that the Service Recipient take appropriate actions to minimize them.

III. Goods. Price. Costs

1. Information regarding the main features of the Goods, as well as their price and availability, is posted on the website of the Wholesale Store, in the description of the given Goods.

2. The Seller reserves the right to change prices, introduce and remove Goods, conduct and cancel promotional campaigns.

3. A limited number of Goods is intended for sale, including promotional sales and clearance sales, and orders are fulfilled according to the order in which confirmed orders are received, until stocks covered by a given form of sale are exhausted. In the event of unavailability of Goods (depletion), appropriate information about this is placed on the website of the Wholesale Store in the description of the given Goods.

4. The price given in the description of the Goods at the time of placing the order is binding on the Parties.

5. The prices of the Goods posted on the website of the Wholesale Store are net prices (they do not include goods and services tax - VAT) and do not include delivery costs.

6. In the Wholesale Store it is possible to display the following Goods prices:

a. information about the unit price of the Goods including goods and services tax ("Regular Price");
b. information about the reduction of the Regular Price of the Goods, if any ("Promotional Price");
c. in each case of informing about a reduction of the Regular Price – information about the lowest price of these Goods that applied during the 30 days before the introduction of the reduction of the Regular Price ("Lowest Price from 30 Days").

7. If the price reduction occurs as a result of the user's use of a so-called discount code, the Lowest Price from 30 Days shall be understood as the information about the Regular Price given on the website.

8. In the case where the Goods are offered for sale for a period shorter than 30 days, the information about the Lowest Price from 30 Days constitutes the lowest price of these Goods that applied during the period from the day the Goods began to be offered until the day of reduction of the Regular Price.

9. The Client is obliged to bear the shipping costs of the Goods, unless they chose the option of personal collection of the Goods. The shipping costs of the Goods depend on the method of delivery of the Goods selected by the Client in accordance with the price list presented on the Wholesale Store website, available at https://factoryprice.eu/Koszty-wysylki-cterms-pol-610.html.

10. Product placement is not used in the Wholesale Store, i.e. products are not given specific visibility and no weight is assigned to search results.

IV. Conclusion of the agreement

1. Placing an order in the Wholesale Store is equivalent to concluding an agreement between entrepreneurs, i.e. the Seller and the Client, and gives rise to the obligation of payment by the Client and collection of the Goods (conclusion of the Sales Agreement).

2. Clients' orders are accepted via the website of the Wholesale Store (https://factoryprice.eu) after completing the ordering process. Cancellation of a placed order is not possible.

3. As part of the ordering process, the Client shall in particular:

a. register;
b. select the ordered Goods;
c. indicate the delivery address and payment method;
d. place the order;
e. make payment for the order.

4. The Client is obliged to check, correct and confirm all data entered into the order form. Changing data is not possible after completion of the ordering process.

5. During registration, the Client is obliged to provide current data necessary for issuing an invoice (including the company name and VAT number). The invoice will be prepared on the basis of the data provided by the Client.

6. Placing an order is possible only after accepting the Terms and Conditions and the Privacy Policy.

7. Immediately after placing the order, an e-mail containing the contents of the order will be sent to the Client's e-mail inbox.

V. Payment rules

1. The Client may choose the following forms of payment for the order:

a. payment by online bank transfer to a bank account;
b. payment via the PayU service,
c. cash on delivery.

2. In the case of choosing payment by bank transfer, the following details should be used for its execution: Factoryprice ul. Al. Katowicka 68, 05-830 Nadarzyn account number: PL 36 1090 1841 0000 0001 6361 0097. In the transfer title, please enter: company name and order number.

3. The amount due for the Goods is collected as advance payment, which means that the ordered Goods are shipped after receipt of payment by the Seller. The Client is obliged to make payment for the ordered Goods within a maximum of 2 business days from the moment of conclusion of the Sales Agreement.

4. Until the Client pays the full amount due for the ordered Goods, they remain the property of the Seller.

5. The Client agrees to the sending, making available of invoices and their corrections and duplicates, in accordance with applicable law, in electronic form, to the e-mail address provided by them.

VI. Time and method of delivery

1. The Goods are shipped immediately, no later than within 2 business days from the crediting of the transfer to the Seller's bank account.

2. Delivery of the Goods is carried out, depending on the choice of the Client in the order, through:

a. courier companies to the delivery address indicated by the Client,
b. companies providing collection services at collection points selected by the Client.

3. The Seller shall not be liable for non-delivery or delay in the delivery of the Goods caused in particular by an incorrect or inaccurate delivery address or other data provided by the Client.

4. Personal collection of the Goods is possible after prior arrangement of the possibility and conditions of collection with the Seller, made before placing the Order, via the e-mail address: hurt@factoryprice.eu. In such a case, the Client has no right of return resulting from point VII.

5. The Client is obliged to cover all damages related to unjustified refusal to accept the ordered Goods.

VII. Return of Goods

1. The Client is entitled to return the Goods, without giving a reason, within 7 (in words: seven) business days from the day of receipt of the Goods delivered to the Client via a courier company.

2. The condition for accepting the return of the Goods is:

a. return by the Client of complete Goods, undamaged and showing no signs of use, in the original packaging,
b. attaching the return form constituting Appendix No. 1 to the Terms and Conditions.

3. The costs of returning the Goods are borne by the Client.

VIII. Withdrawal from the agreement by the Seller

The Seller reserves the possibility of withdrawing from the Sales Agreement:

a. if the execution of the Order proves impossible (e.g. the ordered Goods were damaged or there was a discrepancy between the stock level);
b. in the case of prior unjustified refusal by the Client to collect the Goods;
c. in the case of prior violation by the Client of any of the provisions of the Terms and Conditions,
d. in the event of failure by the Client to pay for the ordered Goods within a maximum period of 2 business days from the conclusion of the Sales Agreement - without the need to set an additional deadline for the Client to make the payment.

IX. Liability

1. The Wholesale Store does not accept complaints from consumers who are buyers of the Client.

2. The Parties exclude liability under warranty for defects of the Goods (in accordance with Article 558 § 1 of the Civil Code).

3. The Seller does not provide a guarantee for the Goods.

4. The Seller is not a party to the agreement between the Client and the Client's buyers, in particular:

a. the Seller is not a party to settlements under agreements between the Client and the Client's buyers,
b. the Seller does not participate in the performance of any obligations or rights of the Client's buyers, especially when the Client's buyer acts as a consumer.

X. Other services

1. The service user may also use the following services provided electronically in Factoryprice.eu ("Electronic Services"):

a. an account in the Factoryprice.eu service;
b. newsletter;
c. other services provided electronically within the meaning of the Act of 18 July 2002 on services provided by electronic means, which are available in Factoryprice.eu.

2. Within the Electronic Services, the Seller may provide digital services consisting in i) generating, processing, storing or access to data in digital form, ii) shared use of data in digital form that has been sent or generated by the consumer or other users of this service, iii) other forms of interaction by means of data in digital form ("Digital Services").

3. Agreements for the provision of Electronic Services, including Digital Services, may be concluded with users, i.e. a natural person conducting sole proprietorship acting on their own behalf or a natural person having full legal capacity acting in the name and on behalf of the Client ("User").

4. Use of Electronic Services by Users is free of charge. This does not exclude the possibility of introducing additional paid services provided by the Seller or by third parties, of which the User will each time receive appropriate and complete information enabling them to make an informed decision about using paid services.

XI. Account

1. The conclusion between the Seller and the Users of an agreement for maintaining an account in the service occurs when the User fills in the registration form and approves it with the "Register" button, which results in the registration form being sent for validation by the Seller.

At the moment the correctness of the data is checked by the Seller and the account in the service is activated, the registration process is completed, and the User is automatically logged into their account - from that moment they have an active account in the Wholesale Store and may place orders as a Client or acting in the name and on behalf of the Client, using their account without the need for re-registration ("Account Maintenance Agreement").

2. The Account Maintenance Agreement is concluded for an indefinite period and may be terminated at any time without giving a reason by:

a. by the Client, by deleting the Account using the dedicated functionality, or by contacting the Seller;
b. by the Seller, in particular, but not exclusively, due to lack of activity of the Client on the Account for a period of at least 365 days from the last activity or in the event of a violation by the Client of the provisions of the Terms and Conditions, in particular violation of intellectual property rights vested in the Seller.

3. The User may withdraw from the Account Maintenance Agreement within 14 days from its conclusion, in the manner specified in paragraph 2(a) above.

4. In the event of termination of the account maintenance agreement, the Client and the User are obliged to immediately cease using materials and information, including photos and descriptions of Goods, to which the Wholesale Store has intellectual property rights, in particular economic copyrights, without a separate request to stop using the Seller's materials.

XII. Newsletter

1. The Seller enables Users to subscribe to the newsletter in order to receive at the indicated e-mail address digital content constituting information contained in e-mail messages sent by the Seller ("Digital Content"), as well as commercial information regarding the Goods offered by the Seller and organized promotions ("Newsletter") in exchange for the provision by Users of their personal data. Subscription to the Newsletter may constitute the conclusion of an agreement for the supply of digital content if the user is a Consumer or an Entrepreneur with Consumer Rights.

2. The Newsletter does not have to be and is not delivered to Users regularly. The Seller decides each time on the time of delivery of individual content to Users as part of the Newsletter, depending on whether the Seller's offer has changed, whether new promotions or reductions have been introduced, or other events affecting the Seller's offer have occurred about which the Seller wants to inform.

3. In order to subscribe to the Newsletter (conclude an agreement for the supply of digital content), the User provides their e-mail address on the Seller's website in the dedicated Newsletter subscription window.

4. Selection of the "Subscribe" option after providing the required data referred to in point 3 above is equivalent to consent to receive commercial information concerning the Factoryprice Wholesale Store with its registered office at ul. Al. Katowicka 68, 05-830 Nadarzyn.

5. In order to receive the Newsletter, the User is not obliged to provide any consideration other than providing personal data in the form of an e-mail address.

6. The rules for processing the user's personal data in connection with subscribing to the Newsletter are specified in detail in the Privacy Policy posted on the factoryprice.eu website.

7. The User may unsubscribe from the Newsletter (terminate the agreement) at any time, as well as withdraw from the agreement for the supply of Digital Content within 14 days from its conclusion, by selecting the option "Unsubscribe from receiving the Newsletter" available through the link placed in the footer of each e-mail received as part of the Newsletter service and providing their e-mail address to which the Newsletter is sent.

8. When terminating the agreement, the User may, but does not have to, provide the reason for resignation from the service.

XIII. Complaints

1. A User using the Services, as well as receiving Digital Content as part of the Newsletter, has the right to submit a complaint if the Digital Content or Digital Services are not in conformity with the agreement.

2. A complaint may be prepared in electronic form and sent by e-mail to: hurt@factoryprice.eu or prepared in written form and sent to the address: "Factoryprice Sp z o.o.", al. Katowicka 68, 05-830 Nadarzyn with the note "Complaints Department".

3. The complaint should include data enabling identification of the User, i.e. first name, surname, e-mail address, as well as the subject of the complaint, description of the non-conformity with the agreement and the date of its finding, the request related to the complaint. In the event of the absence of any of the above data, the Seller may ask the User to supplement them if examination of the complaint is not possible.

4. Complaints are considered within 14 (fourteen) days from the date of receipt of the complaint by the Seller, of which the User will be notified by e-mail to the e-mail address provided by the User or SMS to the phone number provided by the User or by post to the address indicated by the User.

XIV. Opinions

1. Clients and Users have the possibility to post opinions about the products and services offered by the Seller within the Store, in which opinions are collected from Clients and other users.

2. The opinions referred to in point 1 above may be posted by both logged-in and non-logged-in users.

3. The Seller does not verify or ensure that the published opinions come from Clients who used or purchased a given product.

XV. Personal data

1. Data provided by the Client or service user as part of using services within Factoryprice.eu are stored and processed by the Seller in accordance with applicable law, in particular with the Personal Data Protection Act, the Act on the provision of services by electronic means, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

2. Providing personal data by the Client or User is a condition for concluding an agreement through the Store. Providing personal data for the purpose of subscribing to the Newsletter is voluntary, but failure to provide them makes it impossible for the User to receive the Newsletter.

3. The Client/User is responsible for providing false data.

4. More information on the processing of personal data can be found in the Privacy Policy.

XVI. Intellectual property rights

1. Rights to the content of the Factoryprice.eu website, including economic copyrights or other intellectual property rights, in particular to the name, internet domain, trademarks, photos, descriptions, graphic layout of the website, other content and elements, belong to the Seller or other entities with whom the Seller cooperates.

2. It is forbidden to use the above rights in a manner contrary to the provisions of the Terms and Conditions or generally applicable law, in particular recording, copying, modifying, processing, using, without the Seller's consent expressed, under pain of nullity, in writing or via e-mail.

XVII. Final provisions

1. In matters not regulated, the provisions of Polish law shall apply, in particular the provisions of the Civil Code, and in appropriate cases also the Consumer Rights Act.

2. The Seller may change the content of the Terms and Conditions for important reasons, including change of applicable legal provisions, changes in the scope of offered services, changes in the method of payment, delivery and returns of purchased Goods.

3. The change to the Terms and Conditions comes into force on the date of publication on the Factoryprice.eu website available at https://factoryprice.eu. Orders placed before that date are carried out on the basis of the rules in force on the date of placing the order.

4. In the case of Services of a continuous nature, i.e. the service of registration and maintenance of the Account or subscription to the Newsletter, the change to the Terms and Conditions is effective after 14 days from the moment of informing Users about the changes and making the amended Terms and Conditions available. If the User does not accept the changes to the Terms and Conditions, they should immediately, no later than within 14 days from the date of announcement of the changes, terminate the agreement for the use of the given service in the manner indicated in the Terms and Conditions.

5. The Seller may make a change to the Digital Content provided as part of the Newsletter or Digital Services so that they continue to be in conformity with the agreement. The change will not involve any costs on the User's side. The User will be informed of the change with appropriate advance notice, together with information about the date of making this change, if the change significantly or negatively affects the User's access to digital content. In such a case, the User may terminate the agreement for the supply of digital content without notice within 30 days from the date of the change or being informed about this change.

6. All disputes related to or arising from the Terms and Conditions shall be resolved under Polish law, by the court having local jurisdiction for the Seller's registered office. In the case of Consumers and Entrepreneurs with Consumer Rights, disputes shall be resolved by the court having local jurisdiction in accordance with the applicable regulations.

Appendices:

Factoryprice.eu return form